Helpline Survey

As a recent user of our Helpline service, we would be very grateful if you could spare a few minutes to complete this satisfaction questionnaire. The feedback you provide will be used to develop the Helpline service and to provide further training to staff and volunteers. Your response will be kept confidential.

Name *

1) How would you rate the quality of your initial contact with us?

Excellent
Very Good
Good
Fair
Poor

2) Did a planning advisor contact you within a reasonable time?

Yes
No
Not Applicable

If you answered no to the above, please give a time you would consider reasonable:

3) How would you rate the quality of your contact with your planning adviser?

Excellent
Very Good
Good
Fair
Poor

4) How useful was the advice you received?

Extremely useful
Very useful
Moderately useful
Slightly useful
Not at all useful

5) What did you find most useful about our service?

6) What did you find least useful about our service?

7) Would you use our service again?

If you answered no to the above, please give your reasons:

8) Would you recommend us to a friend or colleague?

9) How did you hear about Planning Aid Wales?

10) Do you have any general comments?

Planning Aid Wales is a registered not-for-profit charity funded by the Welsh Government. We provide impartial advice and information on planning matters to people who cannot afford a planning consultant.

We welcome donations from members of the public. If you would like to make a contribution, please contact us on 02920 625 009 or make a donation online at: www.planningaidwales.org.uk/about-planning/donations/

Please note that you are under no obligation to make a donation, but any contribution you wish to make will be very gratefully received.

We’re often asked…

Can you deliver a planning training course for us?

We certainly can. More information on our training services page here.

We are thinking about preparing a Place Plan. Where do we start?

Planning Aid Wales has produced guidance which is available at www.placeplans.org.uk

How do I comment on a planning application?

Planning Aid Wales has produced a booklet ‘How to respond to planning applications’ which is available here.

How does planning enforcement work?

We have produced a guide to planning enforcement – click here

How do I comment on a Local Development Plan?

Read our Local Development Plan page for more information.

Can you help me get planning permission?

Planning Aid Wales can only support community groups to get planning permission for community benefit. If you are looking to get planning permission for your own property, take a look at our planning permission pages.

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About Planning Aid Wales

Planning Aid Wales is a charity that supports community engagement in the planning system in Wales.

Charity number 1000115
Company number 2526875

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